Business will resume from 10:00 on Monday, May 18, 2020.
Business hours are from 10:00 to 20:00 (last reception is 19:00).
●Hakone traffic information
http://www.town.hakone.kanagawa.jp/

Hakone Yuryo

Hakone Yuryo

A hot spring resort that’s easily accessible from Tokyo as a day trip

FAQ

Facility Usage

What are the opening hours?

Weekdays 10:00 - 21:00, weekends and public holidays 10:00 - 22:00.

Does Hakone Yuryo open every day?

Hakone Yuryo is open 365 days a year. However, please note that we sometimes close for facility maintenance.

How much does it cost to park?

Parking is free. ( 92 cars )
Please note that parking spaces are limited.

Can I bring in food and drink?

Bringing in food and drink is not permitted.

Can anyone use Hakone Yuryo?

Drunk customers, customers who belong to anti - social gangs, and their associates, and customers with tattoos ( including seals ) are not permitted to enter Hakone Yuryo.

Can I bring my pet with me?

Pets are not allowed at Hakone Yuryo. There is a dog hotel in Hakone Iriuda.

Can I use only the restaurant and relaxation spaces?

You can use only the restaurant "Irorisaryo Hachiri" or relaxation space "Hogushian Yururuka."
Hakone Yuryo has large Public baths, private open - air baths, a restaurant, and relaxation spaces. Each facility is independent so you can use only the ones you wish to experience.
*Since the relaxation space "Hogushidokoro Zaraku" is located in the Public baths, you will be charged for using the Public baths.

Is there wheelchair access at Hakone Yuryo?

Yes, customers who use wheelchairs can also use Hakone Yuryo.
There is a "universal design" room in the private open - air bath "Hanare Yuya Kaden." The facility is step - free up to the room and customers who use wheelchairs can access up to the entrance in their wheelchair. The Public baths “Honden Yurakuan Oyu” is also accessible for customers who use wheelchairs up to the entrance, but it is not permitted to use wheelchairs thereafter.

Public baths Usage

What time does the public baths open?

The Public baths "Honden Yurakuan Oyu" is open weekdays 10:00 - 21:00, weekends and public holidays 10:00 - 22:00. Final admission will be one hour before closing.

Is there a time limit?

There is no particular time limit during opening hours.

Can anyone bathe?

The following types of customers are not permitted to bathe.

  • Children younger than elementary school age are not permitted to bathe. Please use the private open - air bath "Hanare Yuya Kaden."
  • Persons wearing diapers are not permitted to bathe.
  • We may refuse to admit customers who act in ways that disturb other customers or who are judged to give an unpleasant impression.
  • Wheelchairs cannot be used in the Public baths "Honden Yurakuan Oyu."
  • Mixed sex parent - and - child customers where the child is a fourth - grader ( 10 years old ) or older are not permitted to bathe.

Is there a sauna?

Yes, there is a sauna. We also offer the Loyly service.

What free bathroom amenities are available?

Shampoo, conditioner, body soap, hair dryers, cotton swabs, face wash foam, cotton puffs ( female Public baths ), face gel cream ( female Public baths )

Do you rent out towels?

There is no towel rental at Hakone Yuryo. You can purchase a towel at the reception desk.
( Bath towel 450 JPY, face towel 250 JPY )

Do you have indoor clothes to wear?

You can rent indoor clothes at the reception for 300 JPY.

Is there a break room?

There is a break room in the public baths "Honden Yurakuan Oyu." Besides the tatami mat room, there are also recliner chairs, a space where you can lie down by yourself, and a space for women only.

Private open - air baths

How big are the private rooms?

There are three types.
· Ichi - No - Maki: 18 square meters · Ni - No - Maki: 24 square meters · San - No - Maki: 32 square meters

How many people can use the private open - air baths?

The baths have different capacities.
· Ichi - No - Maki: Up to 2 people · Ni - No - Maki, San - No - Maki: Up to 4 people

For how many hours can I use the private open - air baths?

You can use them for as long as you like during opening hours. You can extend your time in blocks of 30 minutes.

Can I eat in the rooms?

You can eat anything that you bought in Hakone Yuryo. However, it is not permitted to bring or have delivered food from the restaurant "Irorisaryo Hachiri."

Can I make an advance reservation?

We accept reservations over the phone one month before use.
TEL: +81 460 - 85 - 8411 ( reception time weekdays 10:00 - 21:00, weekends and public holidays 10:00 - 22:00 )

What free bathroom amenities are available in the private open - air baths?

Shampoo, conditioner, body soap, hair dryers, face towels, bath towels, toothbrushes, hairbands, cotton pads, cotton swabs, skincare lotion ( San - No - Maki only: yukata robes )

Can anyone bathe?

Persons wearing diapers are not permitted to bathe.
Unaccompanied customers under 18 years of age are not permitted to bathe.

Internet access

Is Wi - Fi available?

Yes, free Wi - Fi is available.

Can I rent a PC?

No, we do not have PCs available for rent.

Relaxation spaces

Can I make an advance reservation?

We accept reservations by phone.
TEL: +81 460 - 85 - 8411 ( reception time weekdays 10:00 - 21:00, weekends and public holidays 10:00 - 22:00 )

Can anyone use the relaxation spaces?

For “Hogushian Yururuka” and the public baths “Hogushidokoro Zaraku,” we will ask you about your current physical condition.
If you have high blood pressure, poor health, allergies, are seeing a doctor, are taking medicine, or are pregnant, please be sure to tell us when you make your reservation. We may not be able to offer your preferred treatment.
Please refrain from consuming alcohol before receiving treatment since this will place a burden on your body. In addition, for pregnant customers, we only offer facial treatment or shoulder/head relaxation.

Restaurant

Can I reserve a table only?

We can also make reservations for tables only from one month in advance. However, reservation is not possible between 12:00 and 14:00 on weekends and holidays.
* Depending on the date, we may not be able to accept reservations for the whole day.
TEL: +81 460 - 85 - 8411 ( reception time weekdays 10:00 - 21:00, weekends and public holidays 10:00 - 22:00 )

Is there a menu for children?

We have a menu for children called "Warabe."

Other

Where is the nearest train station?

Hakone Tozan Line "Hakone - Yumoto Station" and "Tonosawa Station" are the nearest stations.

Is there a shuttle bus?

We offer a free shuttle bus from Hakone - Yumoto Station. It runs daily approximately every 10 - 15 minutes. ( Time required: approximately 3 minutes )

Can I stay at Hakone Yuryo?

We do not offer accommodation.

Do you have cell phone chargers?

We do not provide cell phone chargers.

Is there a public telephone?

There are no public telephones at Hakone Yuryo.

Do you have a diaper changing table or nursing room?

Diaper changing tables are available in the multipurpose toilets. There is no nursing room at Hakone Yuryo.

Can I use a credit card?

We only accept single payment ( not payment in installments ).
Accepted credit cards: Visa, Mastercard, JCB, UnionPay